Hi,
If you are having issues uploading your ID, check out these tips:
1. Be sure you are attempting to upload your government-issued ID (member cards do not qualify as an official ID).
2. Place the ID on a solid, dark surface for best results.
3. Tap the Use Photo button on iPhone in the lower right corner after taking the picture.
4. If you see a black screen, ensure you have allowed camera access for SAGE in your device settings.
Lastly, some iPhone users running an older version of iOS have reported that the app freezes or does not respond. You can upload your ID on the website by signing in at https://sagesystems.io with the same credentials you already have.
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